Advice for tenants

Finding a Property

Ballymena Area
The first step is to contact us to provide brief details about yourself and about the accommodation you require. We then search our database for suitable properties for you to view. If not urgent, we log your details so that we can contact you as suitable properties become available. It is wise to start looking about 6-8 weeks before you wish to move, as the nicer properties are viewed and reserved quickly. Our tenancies are granted for a minimum term of 6 months with many of our landlords offering longer-term contracts if required.

Other Areas
If you are looking for a property to rent outside greater Ballymena area, we do offer some properties in other areas. Check out our Homes to Rent page or We'd suggest starting your search online and then also contacting local agents in the town in which you are interested. 

Viewings will be arranged at times to suit you and you will be accompanied by a member of staff or the landlord, who can give advice and answer any questions you may have.

Reserving the property
Once you have decided on a property, you may wish to reserve it by paying a 'holding deposit', usually £100.00 or one week's rent. Assuming that the tenancy goes ahead, this will be deducted from the monies due before you move in. If the landlord declines to grant the tenancy, it will be refunded. However the deposit will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.

As a minimum we will require satisfactory references from your employer (or college), and a previous or current landlord. We may also require a personal reference, and sometimes a guarantor. In addition a credit check will be undertaken. We may use the services of an independent referencing company to obtain and evaluate these references.

Foreign National Workers
We must be able to demonstrate that all contract terms and conditions are fully understood by our tenants. We will only consider this type of tenant where the employer or employment agency take on the tenancy on their employees' behalf or act as guarantor for the tenancy. All tenants wanting to enter with a tenancy with a foreign passport but have lived in the UK for 6 months. Please also note that not all landlords will accept this type of tenant and some properties are located in areas also not suitable.

Rents are normally quoted calendar monthly, and payable monthly in advance. The tenant is usually also responsible for Gas, Electricity and Telephone costs. On some properties the tenant is also responsible for rates - contact us about a specific property. All rents are payable by bank standing order to our company bank account or direct to the landlord by the same method.

A security deposit of one month's rental must be paid, and will be held by ourselves as stakeholders in a secure client account throughout the tenancy term. This is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

We do not charge any tenant application fees.


Tenant Insurance

As an Introducer for Barbon Insurance Group Limited we are able to provide information on a variety of insurance:


Up to your selected sum insured for damage to your household furniture, equipment, furnishings, clothing and personal possessions whilst in your home (excludes business equipment).

Landlord's Contents
Up to £2,500 for accidental damage to your landlord's contents, fixtures & fittings for which you are responsible.

Personal Possessions
Up to your selected sum insured for loss or accidental damage to your clothing, watches, jewellery, spectacles, other valuables (excluding mobile telephones) and pedal cycles whilst away from your home anywhere in the UK or whilst temporarily elsewhere in the world. Theft from unattended vehicles must be from a locked boot.



Not found what you are looking for? We can help:

Just contact us directly:


028 27638369


or use our contact form.

Opening Hours

Viewing appointments are available most days excluding Sundays.


Our call centre is open 24/7 for tenants, and to make any enquiries you have

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